1. Acceptance of Terms

By registering for and using any software service operated by VIDA 18, you agree to be bound by these Terms and Conditions. If you do not agree with any of the terms described herein, please discontinue use of our services.

2. About VIDA 18

Established in 1999, VIDA 18 is a software development company specializing in sales and sales management solutions, with offices in Miami, FL. VIDA 18 develops and operates software systems for the floral industry and related sectors, and provides managed services including network administration, infrastructure, and application management for its clients.

As part of these software services, VIDA 18 uses messaging channels such as WhatsApp and SMS to send automated notifications and alerts to registered users within the systems it operates.

3. Messaging Services

By providing your mobile phone number and registering in any system operated by VIDA 18, you authorize the sending of automated notifications and alerts via WhatsApp and/or SMS related exclusively to the service to which you are subscribed.

If you no longer wish to receive notifications, please contact our support team at support@vida18.com to be removed from the service.

4. User Registration & Account

To access our services, you must register by providing accurate and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

5. Acceptable Use

You agree to use VIDA 18 services solely for the purposes for which they were designed. The following are strictly prohibited:

• Misuse of messaging channels or automated systems
• Impersonation of other users or administrators
• Any activity that compromises the security, integrity, or availability of the systems
• Unauthorized access to data, networks, or infrastructure managed by VIDA 18

6. Limitation of Liability

VIDA 18 strives to ensure the availability and reliability of its systems. However, to the maximum extent permitted by applicable law, VIDA 18 shall not be liable for any indirect, incidental, consequential, special, or punitive damages, regardless of whether VIDA 18 has been advised of the possibility of such damages.

VIDA 18 shall not be liable for damages or losses arising from:

• Service interruptions due to maintenance, updates, or force majeure events beyond our reasonable control
• Failures in mobile networks or third-party messaging platforms (including Twilio)
• Delays in notification delivery beyond our control
• Misuse of services by the user or unauthorized access by third parties

In any case, VIDA 18's total liability under these Terms shall not exceed the total amount of fees paid by the affected party during the twelve (12) months immediately preceding the event giving rise to the claim.

7. User Content & Data

By using VIDA 18's services, you represent and warrant that any information, data, or content you provide is accurate, lawful, and does not violate any third-party rights.

You grant VIDA 18 a non-exclusive, royalty-free license to use data generated through your use of the service solely for the following purposes:

• Delivering and improving the SMS notification service
• Generating aggregated, anonymized performance and usage analytics
• Complying with applicable legal or regulatory obligations

VIDA 18 will not use your data for marketing or promotional purposes directed at third parties without your prior written consent. You retain ownership of your content and data at all times, subject to the license granted above.

8. Intellectual Property

All content, software, designs, and technology within VIDA 18's systems — including VidaFlowers, VidaCultivo, and other products — are the exclusive property of VIDA 18 and are protected by applicable intellectual property laws. Reproduction or use without express written authorization is prohibited.

9. Service Termination & Suspension

Either party may discontinue the SMS notification service without cause upon ninety (90) days' written notice to the other party.

VIDA 18 reserves the right to suspend or terminate access immediately and without prior notice in any of the following circumstances:

• Material breach of these Terms by the user
• Failure to pay applicable fees when due
• Fraudulent, abusive, or unauthorized use of the service
• Any activity that VIDA 18 reasonably believes may harm its systems, other users, or third parties

If the conduct giving rise to suspension is remedied to VIDA 18's satisfaction, access may be reinstated at VIDA 18's sole discretion. Upon termination, the user shall cease all use of the service. VIDA 18 will retain user data only as required by law and will delete or anonymize it within a reasonable period thereafter.

10. Changes to These Terms

VIDA 18 reserves the right to modify, suspend, or discontinue any aspect of its services at any time. Material changes to these Terms will be communicated at least 15 days in advance.

11. Governing Law & Contact

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Florida, United States. Any disputes arising under or related to these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Miami-Dade County, Florida.

For inquiries, please contact us at support@vida18.com or visit www.vida18.com.