Privacy Policy – VIDA 18

1. About VIDA 18

Established in 1999, VIDA 18 ("we", "our", "the company") is a software development company specializing in sales and sales management solutions. As part of the software systems we develop and operate, VIDA 18 uses messaging channels such as WhatsApp and SMS to deliver automated notifications and alerts to registered users within those systems.

This Privacy Policy explains how we collect, use, and protect your personal information in connection with our software services and messaging communications.

2. Information We Collect

We may collect the following data:

Name and contact information (email address, mobile phone number)
Data generated by the software processes in which the user is enrolled
Notification preferences configured by the user or system administrator
Technical information about the device used to access the service

3. Use of Mobile Phone Numbers

By registering your mobile phone number within any of the software systems operated by VIDA 18, you consent to receive automated notifications and alerts generated by those systems, delivered via WhatsApp and/or SMS.

These communications relate exclusively to events and processes within the specific service to which you are subscribed.

      🔒  VIDA 18 does NOT sell, share, rent, or transfer your mobile phone number to any third party under any circumstances.
    

4. Message Frequency

Message frequency varies depending on the events generated by the system. Users may receive multiple notifications during periods of high activity, or none when no relevant events occur.

Message frequency varies. · Message and data rates may apply.

5. How We Use Your Information

To send automated notifications and alerts related to software processes
To manage user access and preferences within administered systems
To maintain activity records for consultation and auditing purposes
To improve the reliability and performance of our services
To respond to technical support requests

6. Sharing Information with Third Parties

We do not sell or share your personal information with third parties for commercial or advertising purposes. Data may be shared only with technical service providers strictly necessary for system operation (such as messaging platforms), under confidentiality agreements.

7. Data Security

We implement technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction.

8. Your Rights & How to Opt Out

You have the right to access, correct, or delete your personal information at any time. If you no longer wish to receive notifications, please contact our support team at support@vida18.com to be removed from the service.

For privacy requests or inquiries, contact us at support@vida18.com or visit www.vida18.com.